Shipping policy

In stock products will be dispatched within 1-2 business days.  Australian customers receive FREE standard shipping via our delivery partner Sendle (2-3 business days), or can elect to purchase express shipping via our delivery partner Australia Post at a flat rate of $10.00 (1-2 business days).  International customers receive flat rate shipping of $30 via Australia Post. You will receive tracking information with every order.

Your order confirmation contains a tracking number provided by our shipment partners.  Please use the links provided to access each companies respective tracking utility.  Copy and paste your tracking number into the field, and you will be provided with accurate and current tracking information for your order.  

If you did not receive an order confirmation email, please check your junk mail, if this fails please email admin@happyhomeau.com and our team will send you another order confirmation.   

The aforementioned time frames are estimates provided by our third party delivery partners, and are subject to their Terms & Conditions of Service. Happy Home Australia relinquishes all responsibility and liability for guaranteeing these estimated delivery timeframes. If there is a dispute in relation to the services provided by our third party delivery partners, it is the responsibility of the purchaser to initiate a complaint through said third party. Happy Home Australia will assess its involvement in mediating any disputes on a case-by-case basis.

Happy Home Australia relinquishes all responsibility and liability for advising or financially contributing to import duty fees, charges, taxes, or any cost imposed by your local state, country, region, territory, federation or other governing, council or regulatory body for the import of our products to your nominated shipping address. Please ensure you familiarise yourself with your shipping addresses respective terms, conditions, rules, procedures, and or protocols of import and any costs associated to said import of our products.

 

DEFINITIONS:

Dispatch means time taken for your package to be collected by our delivery partner. 

Shipping means time taken for your package to arrive at its destination from the date of dispatch.