Shipping & Warranty & Refunds
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SHIPPING
In-stock products will be dispatched within 1-2 business days. Pre-Ordered items are discounted to compensate you for your patience and ongoing support. Because we want to continue to offer this discount with the addition of free shipping, whilst also not unnecessarily contributing to our carbon footprint, we will ship your entire cart out to you once the pre-ordered item(s) have arrived in stock. If for whatever reason you require the in-stock items in your cart posted out to you sooner, please email our team and we will send you an invoice for the additional shipping charges - cost will be determined on overall size and weight of the parcel. Australian customers receive FREE standard shipping (2-3 days) on all orders, or can elect to purchase express shipping (1-2 days) at a flat rate of $10.00 AUD. New Zealand customers receive standard shipping (7-12 days) at a flat rate of NZD 10.00, or express shipping (5-8 days) at a flat rate of NZD 15.00. International customers standard shipping (6-26 days) at a flat rate of $30 AUD. In addition to your order confirmation, you will receive an additional email containing your tracking number provided by our shipment partner. Please use the links provided to access each companies respective tracking utility. Copy and paste your tracking number into the field, and you will be provided with accurate tracking information for your order. If you did not receive an order or shipping confirmation email, please check your junk mail. If this fails, please email admin@happyhomeau.com and our team will send you another order or shipping confirmation email. The aforementioned time frames are estimates provided by our third-party delivery partners, and are subject to their Terms & Conditions of Service. Happy Home Australia relinquishes all responsibility and liability for guaranteeing these estimated delivery timeframes. If there is a dispute in relation to the services provided by our third-party delivery partners, it is the responsibility of the purchaser to initiate a complaint through said third-party. Happy Home Australia will assess its involvement in mediating any disputes on a case-by-case basis. Happy Home Australia relinquishes all responsibility and liability for advising or financially contributing to import duty fees, charges, taxes, or any cost imposed by your local state, country, region, territory, federation or other governing, council or regulatory body for the import of our products to your nominated shipping address. Please ensure you familiarise yourself with your shipping addresses respective terms, conditions, rules, procedures, and or protocols of import and any costs associated to said import of our products. DEFINITIONS: Dispatch means time taken for your package to be made available for collection by our third-party delivery partner. Shipping means time taken for your package to arrive at its destination from the date of dispatch. |
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WARRANTY Every piece is carefully crafted with our trusted partners, and heavily scrutinised for defects before being dispatched worldwide. This process, like our designs, has been refined to ensure the highest standard or quality, and customer satisfaction is upheld. From conceptualisation to manufacturing and subsequent delivery to our customers, Happy Home takes every effort to ensure our pieces are fit for purpose, age with grace, and are kept for life. All of our products come with a 12 month manufacturers warranty against product fault or defect, however this does not include purely cosmetic damage or damage sustained from unreasonable wear and tear. If your piece is faulty, and within our manufacturer warranty you are entitled to a replacement of the item, gift card, or full refund. To assess whether the fault falls within our warrant terms, please email admin@happyhomeau.com with a description of the fault and supporting photographic or video evidence thereof. These claims will be assessed on a case-by-case basis by our team. |
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RETURNS & REFUNDS Happy Home has a non-negotiable 30 day return and refund/ exchange policy. For returns, we offer a full refund in the form of a gift cards, or a monetary refund minus any shipping costs incurred in the delivery & return of the items. To be eligible for a return or refund/ exchange, we must establish the product(s) you are returning and its packaging are undamaged, unused and in an otherwise saleable condition. To initiate a return, please email admin@happyhomeau.com with the following:
Our team will then confirm your eligibility for a return. Please post the items back to us at Unit 14, 314 Burleigh Connection Road, BURLEIGH HEADS. Once received we will again conduct thorough quality assurance check’s to ensure the highest standards of quality are maintained, rendering it eligible for re-stocking and a subsequent refund/ exchange. If the piece is rendered unsuitable for re-stocking, the customer will be financially responsible for any subsequent shipping costs to return the item to them. Gift cards can be refunded within 30 calendar days of purchase. All refunds will be processed as a reverse transaction to the same method of purchase, irrespective of whether the purchase was a gift for someone else. There will be no refunds processed to an alternative account or finance profile. We reserve the right to request photographic identification as proof of identity and account ownership, as a deterrent for fraudulent activity. We do this as a precautionary measure, in an effort to ensure the protection of persons identity and victims of fraud. Third-party finance provider’s have their own terms and conditions of service for the use of their respective services. If you utilise a third-party service through our website, you are deemed to have accepted these terms and conditions of service. If found in contrary to one-another, a third-parties terms and conditions of service will supersede those of our’s. Said contradictions will be assessed case-by-case by our team. |