FAQ
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What are your current promotions?
To celebrate the launch of our new Waxes Canvas Insulated Bag, we have bundled it with our Bento Large at a discounted price of $130.41 down from $144.90 - Thats 10% OFF! To grab this offer before it expires, simply click the below link and add the Bento Bundle to your cart.
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How do I access 10% off my first order?
Please enter your email address in the Join Us section at the footer of our website. A 10% welcome code will then be sent to you via email. Please type your code into the discount code field at checkout. |
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Do you offer FREE shipping? Yes we do! FREE shipping is available on all Australian orders. Simply select FREE shipping at checkout. |
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Can you ship express? Yes we do! Express shipping is available for domestic orders only. Simply select your shipping preference at checkout. |
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How much is shipping? Domestic: Standard: FREE Express: $10.00 AUD New Zealand: Standard: NZD 10.00 Express: NZD 15.00 Rest of the World: Standard: $30.00 AUD |
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Track my order
In addition to the order confirmation you received from Happy Home, you will also receive an Australia Post notification (dependant on your elected contact preference selected at checkout) once your order is dispatched from our warehouse. Use the link below to track your order. https://auspost.com.au/mypost/track/#/search If you experience any difficulties in tracking your order or require us to resend your order confirmation and/or shipping notification please contact us at admin@happyhomeau.com or via our contact form in the below |
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When will my order arrive?
In stock products will be dispatched within 1-2 business days. Australian customers receive FREE standard shipping (2-3 days) on all orders, or can elect to purchase express shipping (1-2 days) at a flat rate of $10.00. New Zealand customers receive standard shipping (7-12 days) at a flat rate of NZD 10.00, or express shipping (5-8 days) at a flat rate of NZD 15.00. International customers standard shipping (6-26 days) at a flat rate of $30. You will receive tracking information with every order. Read more at |
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If my order contains a pre-ordered item, when will it ship? We discount our pre-ordered items to compensate you for your patience and ongoing support. Because we want to continue to offer this discount with the addition of free shipping, whilst also not unnecessarily contributing to our carbon footprint, we will ship your entire cart out to you once the pre-ordered item(s) have arrived in stock. If for whatever reason you require the in-stock items in your cart posted out to you sooner, please email our team and we will send you an invoice for the additional shipping charges - cost will be determined on overall size and weight of the parcel. Read more at |
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What is your returns process?
To be eligible for a return, we must establish the product and packaging is undamaged, unused and in an otherwise saleable condition. To initiate a return, please email admin@happyhomeau.com with the following:
Our team will then confirm your eligibility for a return. Please post the items back to us at Unit 14, 314 Burleigh Connection Road, BURLEIGH HEADS. Once received we will conduct thorough quality assurance check’s to ensure the highest standards of quality are maintained, rendering it eligible for re-stocking. Read more at |
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Can I get a refund?
We offer a full refund on returns up to 30 days from the date of purchase. Please email requesting a return and refund. Please follow our return process as listed above. Read more at https://happyhomeau.com/pages/shipping-returns |
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What warranty do you offer?
We take every effort to ensure our pieces age with grace, and are kept for life. All of our products come with a 12 month manufacturers warranty against product fault or defect. Read more at |
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Where are you located?
We are situated on the Gold Coast, Queensland, Australia. We are exclusively online. |
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Are your products dishwasher safe? Yes! We couldn't have it any other way. Please be aware that dependant the detergent you use, it may bond itself to the silicone and leave behind a funky soap taste. Don't worry, this isn't a permanent problem. Simply soak the silicone in boiling water or put it through the dishwasher again without any detergent on extremely high heated rinse cycle. |
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Why stainless steel?
Stainless steel is sustainable for a variety of reasons. It has an extremely high recycled and re-capture rate, rendering it the most recyclable material, making it an absolute no-brainer for selection in our products. Not only that, but it is durable and corrosion resistant, enabling it to outlast its comparative materials. |
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Is your Bento range actually leakproof?
I know it sounds too good to be true, but it is. We have tested our product's over and over again - so that you don't have to. |
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Are your products food safe? Our 304 food grade stainless steel and platinum food grade silicone design is LFGB certified. LFGB is the most stringent and prestigious certification internationally available. Furthermore, they are 100% free of all Endocrine Disrupting Chemicals (EDC's), rendering it safe for human use. |